Frequently asked questions

What ingredients do we avoid? 

We are committed to providing you with the highest quality and healthiest food options. We carefully select our ingredients to ensure that our products meet our strict standards. We are proud to say that we avoid the following ingredients:

  • Added Sugars: We believe in promoting a balanced and wholesome diet, which is why we completely avoid the use of added sugars in our products. You can enjoy our delicious food without worrying about any unnecessary sweeteners.
  • Food Additives: We prioritize natural and pure ingredients, which is why we stay away from artificial food additives. Our products are free from artificial colors, flavors, preservatives, and other chemical additives. We strive to bring you food in its most authentic form.

By avoiding these ingredients, we ensure that our food remains as close to its natural state as possible, allowing you to enjoy nourishing and delicious options without compromising on taste or health benefits. We are dedicated to transparency and making choices that support your well-being.

If you have any further questions about the ingredients we avoid or would like more information about our products, please don't hesitate to reach out to our customer support team. We are here to assist you in making informed choices for a healthier lifestyle.

Where do our products come from? 

We take pride in the quality and origins of our products. We believe in transparency and ensuring that our customers have complete confidence in what they consume. Here's where our products come from:

  • Sourcing Partnerships: We have established strong partnerships with trusted suppliers and farmers who share our commitment to quality and sustainability. We work closely with these partners to ensure that our products meet the highest standards.
  • Local and Global: Our products come from various sources, both locally and globally. We carefully select the best ingredients and products from around the world to bring you a diverse range of flavors and culinary experiences.
  • Quality Assurance: We rigorously evaluate our suppliers and conduct thorough quality checks to ensure that our products meet our strict criteria. We prioritize sourcing from regions known for their expertise in specific ingredients, allowing us to provide you with exceptional flavors and consistent quality.
  • Sustainable Practices: We are dedicated to promoting sustainability and minimizing our environmental impact. Whenever possible, we source products that are grown or produced using sustainable and ethical practices, supporting responsible agriculture and farming methods.
  • Traceability and Safety: We prioritize traceability and prioritize products with clear supply chains. Our commitment to food safety means that we work with suppliers who adhere to strict safety and hygiene standards, ensuring that our products reach you in the best possible condition.

We want you to have peace of mind knowing that our products come from reliable sources that share our values of quality, sustainability, and ethical practices. If you have any specific questions about the origins of our products or want more information, please feel free to reach out to our customer support team. We are here to provide you with the transparency and reassurance you deserve.

Is your packaging sustainable?

We prioritize the safety and sustainability of our food packaging. We understand the importance of reducing our environmental footprint and ensuring that our packaging materials meet the highest safety standards. Here's what you need to know:

  • Safety: We are committed to providing you with food packaging that is safe for both you and the environment. Our packaging materials are carefully selected to ensure they comply with relevant safety regulations and industry standards. We prioritize using materials that are free from harmful chemicals and toxins, providing you with peace of mind when enjoying our products.
  • Sustainability: We are passionate about promoting sustainability and minimizing waste. We strive to use packaging materials that are environmentally friendly, recyclable, and, whenever possible, made from renewable resources. By choosing sustainable packaging options, we aim to reduce our impact on the planet and contribute to a healthier future.
  • Continuous Improvement: We are continuously exploring innovative packaging solutions that align with our sustainability goals. We actively seek out new materials, technologies, and practices that can further enhance the sustainability and safety of our packaging. We believe in staying up to date with the latest advancements in eco-friendly packaging to make positive changes for our environment.
  • Consumer Education: We understand that responsible waste management starts with consumer awareness. We provide clear instructions on how to properly dispose of our packaging materials, including information on recycling and waste reduction. By working together, we can make a significant impact on reducing waste and promoting sustainable practices.

You can trust that we are committed to ensuring the safety of our food packaging while actively pursuing sustainable alternatives. If you have any specific questions about our packaging materials or practices, please don't hesitate to contact our customer support team. We are here to provide you with the information you need and to make a positive difference through our packaging choices.

How are you transparent? 

Transparency is a core value at Foodsentials, and we believe in providing our customers with open and honest information. Here's how we prioritize transparency:

  • Ingredient Sourcing: We are transparent about the origins of our ingredients and strive to provide clear information about where our products come from. We work closely with our suppliers to ensure that our ingredients meet our high-quality standards, and we are committed to sharing this information with you.
  • Product Information: We provide detailed product information, including ingredient lists, nutritional facts, and any relevant certifications or labels. We want you to have a clear understanding of what goes into our products, empowering you to make informed choices that align with your dietary needs and preferences.
  • Manufacturing and Processing: We are transparent about our manufacturing and processing practices. We adhere to strict quality control measures and follow industry best practices to ensure the safety, integrity, and quality of our products. We are open to sharing information about our facilities, processes, and certifications to give you peace of mind.
  • Customer Feedback: We value your feedback and take it seriously. We encourage open communication and actively listen to our customers' opinions and suggestions. Your feedback helps us improve our products and services, and we are committed to addressing any concerns or questions promptly.
  • Sustainability Efforts: We are transparent about our sustainability initiatives. We strive to minimize our environmental impact, whether it's through responsible sourcing, eco-friendly packaging, or reducing waste. We believe in sharing our sustainability practices to inspire others and contribute to a greener future.
  • Clear Policies: We have transparent policies regarding shipping, returns, privacy, and other important aspects of our business. Our policies are easily accessible on our website, ensuring that you have a clear understanding of your rights and responsibilities as a customer.

We are dedicated to fostering a culture of transparency and openness. If you have any specific questions or concerns, we encourage you to reach out to our customer support team. We are here to provide you with the information you need and to ensure that your experience with us is transparent, reliable, and trustworthy.

Where do I find your products? 

You can find our products in various locations to make them easily accessible to our valued customers. Here's where you can find our products:

  • Online Store: Our products are available for purchase directly from our secure online store. Simply visit our website and browse our product catalog. You can conveniently place your order and have our products delivered straight to your doorstep.
  • Retail Partners: We have partnered with select retail stores and supermarkets to make our products available in physical locations near you. Check our store locator on our website to find the nearest retail partner carrying our products. You can visit these stores and purchase our products in person.
  • Farmers' Markets and Specialty Stores: We often participate in local farmers' markets and collaborate with specialty stores that align with our values. These venues offer an opportunity to interact with our team and experience the quality of our products firsthand. Check our website or social media channels for updates on upcoming events and locations.
  • Subscription Services: We offer convenient subscription services for our products, allowing you to have them regularly delivered to your doorstep. With a subscription, you can ensure a steady supply of your favorite items without the need for repeated ordering.
  • Wholesale and Bulk Orders: If you are a business, restaurant, or organization looking to incorporate our products into your offerings, we provide wholesale and bulk order options. Please reach out to our sales team directly to discuss your requirements and explore partnership opportunities.

We strive to make our products easily accessible to accommodate various preferences and needs. If you have any specific questions about where to find our products or need further assistance, please don't hesitate to contact our customer support team. We are here to help you locate our products and ensure you have a seamless experience in enjoying them.

How can I carry your products in my store? 

We're glad you want to sell our products! Please contact us at

What payment methods you you accept? 

We accept various payment methods to ensure convenience and flexibility for our customers. Currently, we accept the following forms of payment:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can securely enter your card details during the checkout process on our website.
  • Online Payment Platforms: We also offer the option to pay using popular online payment platforms such as PayPal, Apple Pay, Google Pay, and Amazon Pay. These platforms provide a secure and seamless payment experience.
  • Bank Transfers: For certain orders or specific circumstances, we may accept bank transfers. If you prefer this payment method, please reach out to our customer support team for further instructions.

Please note that the availability of payment methods may vary based on your location and the specific products or services you are purchasing. Rest assured, we strive to offer a range of secure and trusted payment options to accommodate our customers' needs.

If you have any further questions regarding payment methods or need assistance with a specific payment option, please contact our customer support team at, and we will be happy to assist you.

How can I cancel my order?

You can cancel your order as long as it had not been shipped. Please click on the link in the order confirmation email you received. 

What are the shipping costs?

We aim to provide transparent and fair shipping costs to ensure a smooth and convenient shopping experience for our customers. Here's an overview of our shipping costs:

  • Flat Rate Shipping: We offer a flat rate shipping option for orders within the continental United States. This means that regardless of the size or weight of your order, you will be charged a standard shipping fee. The flat rate provides simplicity and predictability, making it easier for you to plan your purchase.
  • Free Shipping: We also provide free shipping on orders that meet a certain minimum purchase amount. This allows you to enjoy the added benefit of having your order delivered to your doorstep without incurring any shipping charges. The minimum purchase amount for free shipping may vary depending on your location and any ongoing promotions.
  • International Shipping: For customers outside of the continental United States, international shipping rates may apply. These rates are calculated based on the destination, weight, and dimensions of the package. The shipping costs will be displayed at checkout, allowing you to review and confirm before finalizing your order.

Please note that any additional taxes, customs duties, or import fees imposed by your country's customs authorities are the responsibility of the customer and may vary depending on your location.

For more detailed information on shipping costs specific to your region, please refer to our Shipping Policy section on our Terms & Conditions webpage. If you have any further questions or concerns regarding shipping costs or options, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible shipping solutions for your orders.

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